Privacy Policy

Introduction

Halal Debt Solutions ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Complete our enquiry form
• Contact us via phone, email, or contact forms
• Subscribe to our newsletter or marketing communications
• Use our debt calculators or other interactive tools

This personal information may include:

• Full name
• Email address
• Phone number
• Financial information (debt amounts, income, employment status)
• Residential status

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Time zone setting
• Operating system
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

• To refer you to FCA-authorised debt advisors for professional guidance
• To provide educational resources and information about debt solutions
• To respond to your inquiries and provide customer support
• To send you relevant information about our services (with your consent)
• To improve our website and services
• To comply with legal obligations
• To detect and prevent fraud or other illegal activities

Sharing Your Information

We may share your information with:

• FCA-Authorised Debt Advisors: when you ask us to refer you, we share your information with the FCA-authorised debt advice firm handling your referral, so they can provide professional debt advice.
• Service Providers: We share limited information with providers who run parts of our service for us: website hosting, email delivery, Google Analytics (only if you accept optional cookies), and WhatsApp (Meta) if you choose to message us there.
• Trustpilot: If you complete our assessment form, your email address is shared with Trustpilot so they can invite you to leave an independent review. The invitation is optional and we honour opt-outs.
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Your Rights

Under UK data protection laws (including UK GDPR), you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing of your data in certain circumstances
• Rights Related to Automated Decision Making: Not be subject to decisions based solely on automated processing

To exercise any of these rights, please contact us at info@halaldebtsolutions.co.uk. We respond within one month. For particularly complex requests the law allows up to two further months, and we will tell you if we need that extra time.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office, at ico.org.uk. We would welcome the chance to resolve any concern first.

Cookies and Tracking Technologies

We keep cookies to a minimum. The only optional cookies we use are Google Analytics cookies, which help us see which pages and features help people most so we can improve the site. They are set only if you accept them in the cookie banner shown on your first visit. If you decline, analytics never runs. We do not use advertising cookies, and Google Signals and ads personalisation are switched off. We also store one small setting in your browser whose only job is to remember your cookie choice.

You can change your mind at any time using the "Cookie choices" link in the footer of this website, which brings the banner back. Your choice is remembered for 12 months, and then we ask again.

Data Retention

We keep personal information only for as long as it is genuinely needed:

• Enquiries and assessments: kept for up to 2 years after our last contact with you, then deleted or anonymised.
• Records of referrals and payments: kept for 6 years, as required by UK tax and company law.
• Analytics data: collected only with your consent and held in Google Analytics for no more than 14 months, then automatically deleted.

You can ask us to delete your information sooner at any time (see Your Rights above).

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.